Terms of Service

1. About us

Mobile Customer Support is a free customer support service based at 1 Churchill Place, London E14 5HP, United Kingdom. We provide support to mobile phone users with queries and issues.

2. Our services

We provide telephone and virtual assistant support to help mobile phone customers with queries including SIM issues, billing, network problems, and device-related questions. Our service is completely free.

3. Eligibility

You must be at least 18 years old to use our support services. By contacting us, you confirm that you have the authority to discuss the mobile account in question.

4. Service limitations

Please note:

• Resolutions may require your network provider to take action on their end
• Network coverage, speed, and service quality are controlled entirely by the network operator
• We do not guarantee a specific outcome for every query
• We are not responsible for delays caused by your network provider's processes

5. Consumer rights

Nothing in these terms affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

6. Limitation of liability

Mobile Customer Support shall not be liable for any loss or damage arising from the actions or omissions of any mobile network operator, network outages, or delays outside our reasonable control.

7. Complaints

If you are unhappy with our service, please contact us at complaints@mobilesupport.site or call +44 2045 141342. We aim to resolve all complaints within 14 working days.

8. Governing law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Changes to terms

We reserve the right to update these terms. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance.

10. Contact

📞 +44 2045 141342
✉️ info@mobilesupport.site
📍 1 Churchill Place, London E14 5HP, United Kingdom